Several hours later he got a tweet from a Comcast customer service representative. The tweet apologized for the problem and gave contact information for resolving the situation. Comcast is apparently monitoring Twitter and trying to head off negative tweets about their company! Who knew?
They might be using a service such as Summize. Summize is fun to play around with. Put in a keyword and it pulls tweets out of the Twitter stream. If you put in the word "library" you will discover that many Twitter users are about to go to the library, at the library, or just returning from the library. A few of them have issues with fines or snacking in the library. Good to know Twitterers are heavy library users!
2 comments:
See, now *that's* how to use 2.0 to your benefit! Comcast is very clever to keep tabs like that. I wonder if other companies do as well?
Here is another instance of companies and Twitter. After I twittered several times about creating a branch wiki on pbwiki, I was suddenly being followed on Twitter by a pbwiki staffer!
I might just randomly mention some comany's name on Twitter in several posts and see what happens.
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